This is a third-party managed MCP server operated by Pylon. Authentication uses OAuth — just connect your Pylon account and start using it immediately.
What Can It Do?
- Manage support issues and track their status
- View and update accounts and customer information
- Search contacts and communication history
Where to Use It
In Agents (Recommended)
Add Pylon as a tool to any agent. The agent can then manage your support operations conversationally, choosing the right actions based on context. To add an MCP tool to your agent:- Open your agent’s configuration
- Click Add tools → Connect an app with MCP
- Search for the integration and select it
- Authenticate with your Pylon account
In Workflows (Via Agent Node)
For automated pipelines, use an Agent Node with Pylon tools. This gives you the flexibility of an agent within a deterministic workflow.Authentication
Pylon uses OAuth 2.0 for authentication. When you connect the integration, you’ll be redirected to Pylon to authorize access. No API keys or manual configuration required.Example Prompts
Use these with your agent or in the Agent Node: View issues:Troubleshooting
| Issue | Solution |
|---|---|
| Cannot connect | Ensure you have access to your Pylon workspace |
| Issues not loading | Check that your account has the required permissions |
| Tool not available | Verify the tool is enabled in your agent’s MCP configuration |
Need Help?
- Agents documentation for setup and best practices
- Agent Node guide for workflow integration
- Need help? Reach out to us
- Contact support@gumloop.com for assistance