Skip to main content
Zendesk is a leading customer service platform for support teams. The Zendesk MCP server lets you search tickets, manage users, and work with triggers and automations using natural language.

​
What Can It Do?

  • Search and manage tickets with advanced filters
  • Batch create and update tickets for bulk operations
  • Look up users and groups for routing
  • Work with views and macros
  • Manage triggers and automations
  • Audit ticket history and review change events
  • Track ticket metrics including response times and SLA data
  • Manage tags for ticket and user categorization
  • Browse Help Center articles and community posts
  • Access Talk/Voice data including calls, call legs, and recordings

​
Where to Use It

Add Zendesk as a tool to any agent. The agent can then manage your support operations conversationally, choosing the right actions based on context. To add an MCP tool to your agent:
  1. Open your agent’s configuration
  2. Click Add tools → Connect an app with MCP
  3. Search for the integration and select it
  4. Authenticate with your account
You can control which tools your agent has access to. After adding an integration, click on it to enable or disable specific tools based on what your agent needs.

​
In Workflows (Via Agent Node)

For automated pipelines, use an Agent Node with Zendesk tools. This gives you the flexibility of an agent within a deterministic workflow.

​
As a Custom MCP Node

You can also create a standalone MCP node for a specific action. This generates a reusable node that performs one task, useful when you need the same operation repeatedly in workflows.
To create a custom MCP node:
  1. Go to your node library and search for the integration
  2. Click Create a node with AI
  3. Describe the specific action you want (e.g., “List open high-priority tickets”)
  4. Test the node and save it for reuse
Custom MCP nodes are single-purpose by design. For tasks that require multiple steps or dynamic decision-making, use an agent instead.

​
Available Tools

​
Example Prompts

Use these with your agent or in the Agent Node: Find tickets:
Create a ticket:
Update a ticket:
Search users:
Check views:
Preview a macro:
Apply a macro:
Audit ticket history:
Check ticket metrics:
Batch create tickets:
Batch update tickets:

​
Troubleshooting

Agents are smart enough to chain multiple API calls together. For example, asking “Resolve the billing issue ticket” will find the ticket first, then update it. If results seem off, check the agent’s step-by-step reasoning.

​
Need Help?

Use this integration directly in Claude or Cursor. Connect remotely via the Zendesk MCP server using credentials from your Connectors page.