What Can It Do?
- Search and manage tickets with advanced filters
- Look up users and groups for routing
- Work with views and macros
- Manage triggers and automations
Where to Use It
In Agents (Recommended)
Add Zendesk as a tool to any agent. The agent can then manage your support operations conversationally, choosing the right actions based on context. To add an MCP tool to your agent:- Open your agent’s configuration
- Click Add tools → Connect an app with MCP
- Search for the integration and select it
- Authenticate with your account
In Workflows (Via Agent Node)
For automated pipelines, use an Agent Node with Zendesk tools. This gives you the flexibility of an agent within a deterministic workflow.As a Custom MCP Node
You can also create a standalone MCP node for a specific action. This generates a reusable node that performs one task, useful when you need the same operation repeatedly in workflows.- Go to your node library and search for the integration
- Click Create a node with AI
- Describe the specific action you want (e.g., “List open high-priority tickets”)
- Test the node and save it for reuse
Custom MCP nodes are single-purpose by design. For tasks that require multiple steps or dynamic decision-making, use an agent instead.
Available Tools
| Tool | Description |
|---|---|
| List Tickets | Search or list tickets |
| Get Ticket | Get ticket details |
| Create Ticket | Create a new ticket |
| Update Ticket | Update ticket fields |
| Merge Tickets | Merge duplicate tickets |
| Create Comment | Add a comment |
| List Comments | List ticket comments |
| List Users | List agents or end-users |
| Get User | Get user details |
| Search Users | Search by email or name |
| List Views | List available views |
| Get Tickets In View | Get tickets from a view |
| List Triggers | List all triggers |
| List Automations | List all automations |
| List Macros | List available macros |
Example Prompts
Use these with your agent or in the Agent Node: Find tickets:Troubleshooting
| Issue | Solution |
|---|---|
| Agent not finding the right data | Use specific ticket IDs or user emails |
| Action not completing | Check that you’ve authenticated with Zendesk |
| Unexpected results | The agent may chain multiple tools (e.g., searching first, then updating). Review the agent’s reasoning to understand its approach. |
| Tool not available | Verify the tool is enabled in your agent’s MCP configuration |
Need Help?
- Agents documentation for setup and best practices
- Agent Node guide for workflow integration
- Gumloop Community for questions and examples
- Contact [email protected] for assistance
Use this integration directly in Claude or Cursor. Connect remotely via the Zendesk MCP server using your Gumloop credentials.