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PagerDuty is an incident management platform for operational reliability. The PagerDuty MCP server lets you retrieve incidents, manage schedules, and track on-call coverage using natural language.

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What Can It Do?

  • List and filter incidents by status or priority
  • Manage on-call schedules and coverage
  • Get service information and escalation policies
  • Track notifications and alert history

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Where to Use It

Add PagerDuty as a tool to any agent. The agent can then manage your incident response conversationally, choosing the right actions based on context. To add an MCP tool to your agent:
  1. Open your agent’s configuration
  2. Click Add tools → Connect an app with MCP
  3. Search for the integration and select it
  4. Authenticate with your account
You can control which tools your agent has access to. After adding an integration, click on it to enable or disable specific tools based on what your agent needs.

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In Workflows (Via Agent Node)

For automated pipelines, use an Agent Node with PagerDuty tools. This gives you the flexibility of an agent within a deterministic workflow.

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As a Custom MCP Node

You can also create a standalone MCP node for a specific action. This generates a reusable node that performs one task, useful when you need the same operation repeatedly in workflows.
To create a custom MCP node:
  1. Go to your node library and search for the integration
  2. Click Create a node with AI
  3. Describe the specific action you want (e.g., “List open incidents”)
  4. Test the node and save it for reuse
Custom MCP nodes are single-purpose by design. For tasks that require multiple steps or dynamic decision-making, use an agent instead.

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Available Tools

ToolDescription
Get UserFetch user details
List IncidentsList incidents with filters
List ServicesGet all services
List SchedulesGet all on-call schedules
Create ScheduleCreate a new schedule
Get ScheduleGet schedule details
Delete ScheduleRemove a schedule
List OncallsList current on-call entries
List NotificationsList recent notifications

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Example Prompts

Use these with your agent or in the Agent Node: Check incidents: 
Show me all open incidents
On-call coverage: 
Who is on call for the API team right now?
List services: 
Show me all PagerDuty services and their escalation policies
Create a schedule: 
Create an on-call schedule called "Weekend Support" starting next Monday
Check notifications: 
Show me notifications for the last 24 hours

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Troubleshooting

IssueSolution
Agent not finding the right dataUse specific schedule or service names
Action not completingCheck that you’ve authenticated with PagerDuty
Unexpected resultsThe agent may chain multiple tools (e.g., finding a schedule first, then listing on-calls). Review the agent’s reasoning to understand its approach.
Tool not availableVerify the tool is enabled in your agent’s MCP configuration
Agents are smart enough to chain multiple API calls together. For example, asking “Who is on call for the database schedule?” will find the schedule first, then list on-call entries. If results seem off, check the agent’s step-by-step reasoning.

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Need Help?

Use this integration directly in Claude or Cursor. Connect remotely via the PagerDuty MCP server using your Gumloop credentials.