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Incident.io is an incident management platform for modern engineering teams. The Incident.io MCP server lets you create, update, and search incidents and alerts using natural language.

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What Can It Do?

  • Search incidents by status, severity, type, or date range
  • Create new incidents with details and Slack integration
  • Update incident status and severity as response progresses
  • List and link alerts to incidents for better context

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Where to Use It

Add Incident.io as a tool to any agent. The agent can then manage your incidents conversationally, choosing the right actions based on context. To add an MCP tool to your agent:
  1. Open your agent’s configuration
  2. Click Add tools → Connect an app with MCP
  3. Search for the integration and select it
  4. Authenticate with your account
You can control which tools your agent has access to. After adding an integration, click on it to enable or disable specific tools based on what your agent needs.

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In Workflows (Via Agent Node)

For automated pipelines, use an Agent Node with Incident.io tools. This gives you the flexibility of an agent within a deterministic workflow.

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As a Custom MCP Node

You can also create a standalone MCP node for a specific action. This generates a reusable node that performs one task, useful when you need the same operation repeatedly in workflows.
To create a custom MCP node:
  1. Go to your node library and search for the integration
  2. Click Create a node with AI
  3. Describe the specific action you want (e.g., “List all critical incidents from this week”)
  4. Test the node and save it for reuse
Custom MCP nodes are single-purpose by design. For tasks that require multiple steps or dynamic decision-making, use an agent instead.

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Available Tools

ToolDescription
List UsersList users in your account
List IncidentsList incidents with filtering
Create IncidentCreate a new incident
Edit IncidentUpdate status or severity
List AlertsList alerts with filtering
List Incident AlertsList alerts linked to an incident

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Example Prompts

Use these with your agent or in the Agent Node: Find incidents: 
Show me all critical incidents from this week
Create an incident: 
Create a new incident titled "Database connection issues" with severity critical
Update status: 
Set the API outage incident to resolved
List alerts: 
Show me all firing alerts from today
Check incident details: 
What's the status of the payment processing incident?

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Troubleshooting

IssueSolution
Agent not finding the right dataUse specific incident names or IDs
Action not completingCheck that you’ve authenticated with Incident.io
Unexpected resultsThe agent may chain multiple tools (e.g., searching first, then updating). Review the agent’s reasoning to understand its approach.
Tool not availableVerify the tool is enabled in your agent’s MCP configuration
Agents are smart enough to chain multiple API calls together. For example, asking “Resolve the database incident” will find the incident first, then update its status. If results seem off, check the agent’s step-by-step reasoning.

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Need Help?

Use this integration directly in Claude or Cursor. Connect remotely via the Incident.io MCP server using your Gumloop credentials.