MCP
Gong
Unlock every conversation in your Gong workspace with natural language. Pull call recordings, transcripts, analytics, user data, and more in seconds so you can automate coaching, reporting, and revenue workflows without touching the API.
Break the workflow into smaller nodes:
Search and analyze thousands of recorded sales calls, transcripts, scorecards, and trackers across all your Gong workspaces in one place.
What is Gong MCP?
Gong MCP creates a customized node that understands the Gong API. Describe what you need and the AI maps your request to the correct endpoint, handles authentication, and structures the output so you can use Gong data in your workflow.What Can It Do for You?
- Instantly fetch calls, transcripts, and in-depth analytics for coaching or QA
- Manage users, workspaces, folders, and permissions without manual API calls
- Surface scorecards, interaction stats, and keyword trackers to improve rep performance
- Stream Gong data into Sheets, Slack, or any integration for real-time reporting
Available Tools
| Tool | What It Does | Example Use |
|---|---|---|
| List Calls | List calls that took place during a specified date range | ”List calls from last week and return callId, startTime, duration” |
| Get Call | Retrieve data for a specific call by ID | ”Get the most recent call with ‘Acme Corp’ and return title, participants, startTime, duration” |
| Add Call | Add a new call to Gong | ”Add a call titled ‘Quarterly Review with Finance Team’ scheduled for tomorrow at 2 PM UTC” |
| Get Call Transcript | Retrieve transcript for a specific call | ”Get transcript for the latest call with john.smith@client.com and return fullTranscript” |
| Get Detailed Calls | Retrieve detailed call data with filters (content and interaction metrics) | “Get detailed calls from this week where dealStage = ‘Discovery’ and return callId, talkRatio, interactivityScore” |
| List Users | List all company users | ”List all sales team users and return userId, name, email, role” |
| Get User | Retrieve data for a specific user by ID | ”Get user data for sarah.johnson@company.com and return name, email, managerName” |
| Get Answered Scorecards | Retrieve all answers for scorecards reviewed during a date range | ”Get answered scorecards from last month and return scorecardId, reviewerName, overallScore” |
| Get Interaction Stats | Return interaction stats for users based on calls with Whisper | ”Get interaction stats for sarah.johnson@company.com for Q2 2024 and return talkRatio, patience, empathyScore” |
| Get Scorecards | Retrieve all scorecards within Gong | ”List all active scorecards and return scorecardId, name, numQuestions” |
| Get Trackers | Retrieve keyword tracker details | ”Get trackers for ‘Competitive Intelligence’ workspace and return trackerId, name, keywords” |
| List Workspaces | List all workspaces with details | ”List all workspaces and return workspaceId, name, numUsers” |
| List Library Folders | List all library folders | ”List library folders under ‘Sales Enablement’ and return folderId, name, parentFolderId” |
| Get Folder Content | Get content of a specific library folder | ”Get content for ‘Best Practices’ folder and return itemId, itemName, itemType” |
| Validate Meeting Integration | Validate Gong meeting integration for users | ”Validate meeting integration for mike.chen@company.com” |
| Give Users Access To Calls | Give specific users access to calls | ”Give manager@company.com and vp.sales@company.com access to calls from ‘Enterprise Deal Review‘“ |
| Get Users With Access To Calls | Retrieve users who have access to specific calls | ”Get users with access to ‘Q4 Planning Call’ and return userId, name” |
| Remove Users Access From Calls | Remove specific users’ access from calls | ”Remove contractor@external.com from all calls with ‘Product Roadmap’ in title” |
How to Use
1
Create Your Gong MCP Node
Go to your node library, search for Gong, and click “Create a node with AI”
2
Add Your Prompt
Drag the Gong MCP node onto your canvas and enter a clear, specific prompt (see examples below).
3
Test Your Node
Run the node to view results. Adjust filters or fields as needed until it looks perfect.
4
Save and Reuse
Save the working Gong MCP node to your library and drop it into any future workflow.
Example Prompts
With 14 available tools, these examples showcase common use cases. Feel free to experiment.Start with a narrow date range or a specific ID to speed up queries. Once you confirm the output, widen the filters or chain additional nodes.
Troubleshooting
If your Gong MCP node isn’t behaving as expected, try these best practices:Keep Prompts Simple and Specific
- Good: “List calls from 2024-06-01 to 2024-06-07 and return callId, startTime”
- Less Efficient: “Find all calls this quarter, filter by keyword ‘pricing’, pull transcripts, summarize them”
For best results, break broad requests into separate nodes. Gong MCP works best with focused, single-action prompts.
Match What Gong Can Do
- Good: “Get tracker details for workspace 112”
- Less Efficient: “Post a summary of tracker insights to Slack”
Gong MCP excels at retrieving Gong data. To send messages, combine it with Slack Message Sender in your workflow.
Break Complex Tasks Into Steps
Trying to handle everything in one prompt might cause timeouts or unexpected results:1
Step 1: List Calls
List calls from 2024-04-01 to 2024-06-30 where stage = “Discovery” and return callId
2
Step 2: Get Transcripts
Get transcript for call given the [callId] and return fullTranscript
3
Step 3: Extract Objections
Use Extract Data to pull objection sentences from each transcript
4
Step 4: Generate Slides
Send objection list to Ask AI and create slide content
5
Step 5: Email Managers
Send slides via Gmail Sender to manager emails
Connect these nodes sequentially in your workflow. The output from each step becomes the input for the next.
Focus on Data Retrieval
Gong MCP is great at getting information from Gong. For analysis or content creation, connect it to other nodes. Example:- Good prompt: “Get answered scorecards from 2024-05-01 to 2024-05-31 and return scorecardId, reviewerName, overallScore”
- Less Efficient: “Get answered scorecards and write a coaching plan for each rep”
Retrieve the scorecards with Gong MCP, then pass the output to Ask AI for personalized coaching plans.
Troubleshooting Node Creation
Empty Outputs
Empty Outputs
In the node creation window, click “Request changes” and ask the AI to add debug logs and verify the API response.
Incorrect Results
Incorrect Results
In the node creation window, click “Request changes” and describe what you expected versus what you received.
Errors
Errors
First click “Fix with Gummie”. If multiple attempts fail, simplify your prompt or contact support.
Iterate with Request Changes
Iterate with Request Changes
MCP node creation often requires a few tweaks. Use “Request changes” (in the node creation window) to refine filters, output fields, or pagination.
Need More Help?
- Watch What are MCP Nodes video tutorial
- Check out MCP Best Practices in Gumloop University
- Join the Gumloop Community for support
- View the Gong MCP setup guide for Claude and Cursor
- Contact support at support@gumloop.com