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Documentation Index

Fetch the complete documentation index at: https://docs.gumloop.com/llms.txt

Use this file to discover all available pages before exploring further.

Gong is a revenue intelligence platform that records and analyzes sales conversations. The Gong MCP server lets you search calls, retrieve transcripts, and access analytics using natural language.

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What Can It Do?

  • Fetch calls and transcripts for coaching and QA
  • Access scorecards and trackers for performance insights
  • Manage users and workspaces without manual API calls
  • Stream Gong data to other tools for reporting

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Where to Use It

Add Gong as a tool to any agent. The agent can then search and analyze your sales data conversationally, choosing the right actions based on context. To add an MCP tool to your agent:
  1. Open your agent’s configuration
  2. Click Add tools → Connect an app with MCP
  3. Search for the integration and select it
  4. Authenticate with your account
You can control which tools your agent has access to. After adding an integration, click on it to enable or disable specific tools based on what your agent needs.

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In Workflows (Via Agent Node)

For automated pipelines, use an Agent Node with Gong tools. This gives you the flexibility of an agent within a deterministic workflow.

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As a Custom MCP Node

You can also create a standalone MCP node for a specific action. This generates a reusable node that performs one task, useful when you need the same operation repeatedly in workflows.
To create a custom MCP node:
  1. Go to your node library and search for the integration
  2. Click Create a node with AI
  3. Describe the specific action you want (e.g., “List calls from last week”)
  4. Test the node and save it for reuse
Custom MCP nodes are single-purpose by design. For tasks that require multiple steps or dynamic decision-making, use an agent instead.

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Available Tools

ToolDescription
List CallsList calls in a date range
Get CallGet details for a specific call
Add CallAdd a new call to Gong
Get Call TranscriptRetrieve call transcripts
Get Detailed CallsGet calls with interaction metrics
List/Get UsersAccess user data
Get Answered ScorecardsRetrieve reviewed scorecards
Get Interaction StatsGet user interaction metrics
Get ScorecardsList all scorecards
Get TrackersGet keyword tracker details
List WorkspacesList all workspaces
List Library FoldersList library folders
Get Folder ContentGet folder contents
Manage Call AccessControl who can access calls

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Example Prompts

Use these with your agent or in the Agent Node: List recent calls: 
List all calls from last week with Acme Corp
Get a transcript: 
Get the transcript from the latest discovery call
Check interaction stats: 
Get interaction stats for Sarah for Q2 including talk ratio and empathy score
Find scorecards: 
Get answered scorecards from last month for the sales team
List users: 
List all users in the sales workspace with their roles

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Troubleshooting

IssueSolution
Agent not finding the right dataUse specific date ranges or call IDs
Action not completingCheck that you’ve authenticated and have access to the workspace
Unexpected resultsThe agent may chain multiple tools (e.g., listing calls first, then getting transcripts). Review the agent’s reasoning to understand its approach.
Tool not availableVerify the tool is enabled in your agent’s MCP configuration
Agents are smart enough to chain multiple API calls together. For example, asking “Get the transcript from the Acme call” will find the call first, then retrieve the transcript. If results seem off, check the agent’s step-by-step reasoning.

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Need Help?

Use this integration directly in Claude or Cursor. Connect remotely via the Gong MCP server using your Gumloop credentials.