What Can It Do?
- Fetch calls and transcripts for coaching and QA
- Access scorecards and trackers for performance insights
- Manage users and workspaces without manual API calls
- Stream Gong data to other tools for reporting
Where to Use It
In Agents (Recommended)
Add Gong as a tool to any agent. The agent can then search and analyze your sales data conversationally, choosing the right actions based on context. To add an MCP tool to your agent:- Open your agent’s configuration
- Click Add tools → Connect an app with MCP
- Search for the integration and select it
- Authenticate with your account
In Workflows (Via Agent Node)
For automated pipelines, use an Agent Node with Gong tools. This gives you the flexibility of an agent within a deterministic workflow.As a Custom MCP Node
You can also create a standalone MCP node for a specific action. This generates a reusable node that performs one task, useful when you need the same operation repeatedly in workflows.- Go to your node library and search for the integration
- Click Create a node with AI
- Describe the specific action you want (e.g., “List calls from last week”)
- Test the node and save it for reuse
Custom MCP nodes are single-purpose by design. For tasks that require multiple steps or dynamic decision-making, use an agent instead.
Available Tools
| Tool | Description |
|---|---|
| List Calls | List calls in a date range |
| Get Call | Get details for a specific call |
| Add Call | Add a new call to Gong |
| Get Call Transcript | Retrieve call transcripts |
| Get Detailed Calls | Get calls with interaction metrics |
| List/Get Users | Access user data |
| Get Answered Scorecards | Retrieve reviewed scorecards |
| Get Interaction Stats | Get user interaction metrics |
| Get Scorecards | List all scorecards |
| Get Trackers | Get keyword tracker details |
| List Workspaces | List all workspaces |
| List Library Folders | List library folders |
| Get Folder Content | Get folder contents |
| Manage Call Access | Control who can access calls |
Example Prompts
Use these with your agent or in the Agent Node: List recent calls:Troubleshooting
| Issue | Solution |
|---|---|
| Agent not finding the right data | Use specific date ranges or call IDs |
| Action not completing | Check that you’ve authenticated and have access to the workspace |
| Unexpected results | The agent may chain multiple tools (e.g., listing calls first, then getting transcripts). Review the agent’s reasoning to understand its approach. |
| Tool not available | Verify the tool is enabled in your agent’s MCP configuration |
Need Help?
- Agents documentation for setup and best practices
- Agent Node guide for workflow integration
- Gumloop Community for questions and examples
- Contact [email protected] for assistance
Use this integration directly in Claude or Cursor. Connect remotely via the Gong MCP server using your Gumloop credentials.