What Can It Do?
- Search and manage contacts by name or email
- Handle conversations with replies and tags
- Create and update tickets for support workflows
- Work with companies and help center articles
Where to Use It
In Agents (Recommended)
Add Intercom as a tool to any agent. The agent can then manage your customer data conversationally, choosing the right actions based on context. To add an MCP tool to your agent:- Open your agent’s configuration
- Click Add tools → Connect an app with MCP
- Search for the integration and select it
- Authenticate with your account
In Workflows (Via Agent Node)
For automated pipelines, use an Agent Node with Intercom tools. This gives you the flexibility of an agent within a deterministic workflow.As a Custom MCP Node
You can also create a standalone MCP node for a specific action. This generates a reusable node that performs one task, useful when you need the same operation repeatedly in workflows.- Go to your node library and search for the integration
- Click Create a node with AI
- Describe the specific action you want (e.g., “Create a ticket for a billing issue”)
- Test the node and save it for reuse
Custom MCP nodes are single-purpose by design. For tasks that require multiple steps or dynamic decision-making, use an agent instead.
Available Tools
| Tool | Description |
|---|---|
| Search Contacts | Search for contacts by name or email |
| Update Contact | Update, archive, or block a contact |
| Create Contact | Create a new contact |
| Create Conversation | Start a new conversation |
| Reply To Conversation | Reply to an existing conversation |
| Update Conversation | Add or remove tags |
| Search Conversations | Search conversations by criteria |
| Search Companies | Search for companies |
| Create Company | Create a new company |
| List Articles | List help center articles |
| Search Tickets | Search for tickets |
| Create Ticket | Create a new support ticket |
| Update Ticket | Update ticket status |
| Add Comment To Ticket | Add a comment to a ticket |
Example Prompts
Use these with your agent or in the Agent Node: Find a contact:Troubleshooting
| Issue | Solution |
|---|---|
| Agent not finding the right data | Use specific emails or conversation IDs |
| Action not completing | Check that you’ve authenticated with Intercom |
| Unexpected results | The agent may chain multiple tools (e.g., finding a contact first, then creating a ticket). Review the agent’s reasoning to understand its approach. |
| Tool not available | Verify the tool is enabled in your agent’s MCP configuration |
Need Help?
- Agents documentation for setup and best practices
- Agent Node guide for workflow integration
- Gumloop Community for questions and examples
- Contact [email protected] for assistance
Use this integration directly in Claude or Cursor. Connect remotely via the Intercom MCP server using your Gumloop credentials.