Zendesk Ticket Reader

This document outlines the functionality and characteristics of the Zendesk Ticket Reader node, which enables automated ticket data retrieval from Zendesk.

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Node Inputs

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Optional Filters

• Type: Filter by ticket type
  • Question
  • Incident
  • Problem
  • Task
• Priority: Filter by urgency level
  • Low
  • Normal
  • High
  • Urgent
• Status: Filter by ticket state
  • Open
  • Pending
  • Solved

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Output Selection

Choose which ticket data to retrieve:

• Subject
• Description
• Type/Priority/Status
• Created/Updated Dates
• Requester/Submitter/Assignee Emails

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Node Output

All selected fields are provided as lists (string[]).

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Node Functionality

The Zendesk Ticket Reader node retrieves detailed ticket information from your help desk.

Key features include:

• Multiple data point retrieval
• Customizable outputs
• List format results
• Date and time handling
• Secure authentication with Gumloop

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When To Use

The Zendesk Ticket Reader node is valuable for help desk automation and analysis. Common use cases include:

• Ticket Monitoring: Track open issues and priorities
• Performance Analysis: Review response times and patterns
• Workload Management: Monitor ticket distribution
• Customer Support: Analyze support trends

Some specific examples:

• Creating daily summaries of urgent tickets
• Monitoring unassigned support requests
• Tracking resolution times for different ticket types
• Analyzing customer inquiry patterns

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Important Considerations:

1. Requires Authentication with Zendesk - Set up in the Credentials page
2. All outputs are in list format

In summary, the Zendesk Ticket Reader node streamlines help desk data access and analysis, making it ideal for support team automation and reporting workflows.