Zendesk
Zendesk Ticket Reader
This document outlines the functionality and characteristics of the Zendesk Ticket Reader node, which enables automated ticket data retrieval from Zendesk.
Node Inputs
Optional Filters
- Type: Filter by ticket type
- Question
- Incident
- Problem
- Task
- Priority: Filter by urgency level
- Low
- Normal
- High
- Urgent
- Status: Filter by ticket state
- Open
- Pending
- Solved
Output Selection
Choose which ticket data to retrieve:
- Subject
- Description
- Type/Priority/Status
- Created/Updated Dates
- Requester/Submitter/Assignee Emails
Node Output
All selected fields are provided as lists (string[]).
Node Functionality
The Zendesk Ticket Reader node retrieves detailed ticket information from your help desk.
Key features include:
- Multiple data point retrieval
- Customizable outputs
- List format results
- Date and time handling
- Secure authentication with Gumloop
When To Use
The Zendesk Ticket Reader node is valuable for help desk automation and analysis. Common use cases include:
- Ticket Monitoring: Track open issues and priorities
- Performance Analysis: Review response times and patterns
- Workload Management: Monitor ticket distribution
- Customer Support: Analyze support trends
Some specific examples:
- Creating daily summaries of urgent tickets
- Monitoring unassigned support requests
- Tracking resolution times for different ticket types
- Analyzing customer inquiry patterns
Important Considerations:
- Requires Authentication with Zendesk - Set up in the Credentials page
- All outputs are in list format
In summary, the Zendesk Ticket Reader node streamlines help desk data access and analysis, making it ideal for support team automation and reporting workflows.