When a trigger auto-disables, the owner is notified by email, Slack DM, and in app. The notification links straight to the most recent failed run, which is the fastest way to see what went wrong. Dismiss it once you have handled it.
Why it turned off
Find the cause
The trigger being off is the symptom. The failed runs tell you the cause.- Open the notification and click through to the failed run. Or open the agent and go to its run history.
- Read the last few failed runs from just before it turned off. The error on those runs is the real reason.
Common causes and fixes
Ordered by how often they come up:Turn it back on
- Fix the cause first. Re-enabling without fixing it just disables the trigger again on the next runs.
- Open the agent and go to Triggers.
- Re-enable the trigger.
Stop it from happening again
- Keep credentials healthy. Refresh the connector before its access expires. For a shared automation, use a team connector so one person leaving does not break it.
- Keep credits above zero on the account that owns recurring triggers.
- Fire only on new data. If a trigger fires on every poll instead of only on new data, it wastes credits and its runs start getting skipped. Tighten the condition.
FAQ
Can I raise the 3-failure limit for one trigger?
Can I raise the 3-failure limit for one trigger?
Not from the app. Fix the error that keeps failing, or handle it in the agent so the run finishes successfully.
Do I lose the trigger's configuration when it auto-disables?
Do I lose the trigger's configuration when it auto-disables?
No. The schedule, prompt, and settings stay intact. Re-enabling picks up exactly where it left off.
My trigger disappeared instead of being paused
My trigger disappeared instead of being paused
Check whether it was a one-time scheduled trigger. Those delete themselves after they run, success or fail, so a missing one-time trigger ran, it did not fail. Otherwise, someone with access deleted it, and it has to be recreated.
I refreshed the connector but the trigger still will not run
I refreshed the connector but the trigger still will not run
If the connector the trigger was built on was revoked or deleted, re-enabling will not fix it. The trigger still points at a credential that no longer exists, and connecting the app again creates a new one rather than restoring the old one. Delete the trigger and create it again on the reconnected account. This is the most common reason a trigger keeps failing after what looks like a clean fix.
Related
Stop a Scheduled Trigger
Deactivate or delete a trigger yourself.
Who Can Manage Triggers?
Owner, Editor, and Viewer permissions.
Revoke and Reconnect a Connector
Fix an expired or disconnected credential.
Agent Triggers
How scheduled, app, and webhook triggers work.
