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GET
/
agents
/
{agent_id}
/
evaluations
/
metrics
cURL
curl 'https://api.gumloop.com/api/v1/agents/AGENT_ID/evaluations/metrics?days=30' \
  -H 'Authorization: Bearer YOUR_ACCESS_TOKEN'
import requests

response = requests.get(
"https://api.gumloop.com/api/v1/agents/AGENT_ID/evaluations/metrics",
headers={"Authorization": "Bearer YOUR_ACCESS_TOKEN"},
params={"days": 30}
)
metrics = response.json()
print(f"Pass rate: {metrics['grades'].get('pass', 0)}")
print(f"Tags: {metrics['tags']}")
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://api.gumloop.com/api/v1/agents/{agent_id}/evaluations/metrics', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
CURLOPT_URL => "https://api.gumloop.com/api/v1/agents/{agent_id}/evaluations/metrics",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
package main

import (
"fmt"
"net/http"
"io"
)

func main() {

url := "https://api.gumloop.com/api/v1/agents/{agent_id}/evaluations/metrics"

req, _ := http.NewRequest("GET", url, nil)

req.Header.Add("Authorization", "Bearer <token>")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := io.ReadAll(res.Body)

fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.get("https://api.gumloop.com/api/v1/agents/{agent_id}/evaluations/metrics")
.header("Authorization", "Bearer <token>")
.asString();
require 'uri'
require 'net/http'

url = URI("https://api.gumloop.com/api/v1/agents/{agent_id}/evaluations/metrics")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body
{
  "grades": {
    "pass": 118,
    "needs_review": 19,
    "needs_attention": 5
  },
  "tags": {
    "PRICING_INQUIRY": 34,
    "SUPPORT_TICKET": 52,
    "ESCALATION_NEEDED": 8,
    "POSITIVE_FEEDBACK": 45
  }
}

Authorizations

Authorization
string
header
required

A personal API key or an OAuth 2.0 access token. Personal API keys also require the x-auth-key header with your user ID.

Path Parameters

agent_id
string
required

ID of the agent.

Query Parameters

days
integer
default:30

Number of days to look back (1-365). Defaults to 30.

Required range: 1 <= x <= 365

Response

Aggregated evaluation metrics.

grades
object

Count of evaluations per grade.

tags
object

Count of evaluations per applied tag.