Inside your organization
Every org has one credit pool. Web chat, Slack, and API usage all draw from it. Per-user caps (set by admins in permission groups) limit how much one person can spend. The credits still come from the org pool.External users
If you share an agent with someone outside your organization, their usage bills to their account or org, not yours.Slack workflow exception
This page is about agents. A workflow with a Slack trigger bills the trigger owner, not the person who sent the Slack message.FAQ
Does the owner get a separate bill when teammates use the agent?
Does the owner get a separate bill when teammates use the agent?
No. Org members spend the shared org pool.
What if I pin agent-owned credentials?
What if I pin agent-owned credentials?
Everyone uses that shared login for tool calls. Credit billing still follows the person who ran the chat (org pool if they are in your org).
Related
Credits
How a chat is priced
Share Permissions
How sharing works