> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gumloop.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Gong for your team

> Set up Gong once for your team so everyone can use it in their agents.

1. A Gong Technical Administrator connects Gong to your Gumloop team.
2. Everyone on the team sets Gong to **Use Team Default** on their agents.
3. People outside the team use a shared Gong agent.

## Before you start

* Connecting Gong needs someone with the **Technical Administrator** role in Gong. If that isn't you, ask them to [connect Gong to the team](#connect-gong-to-the-team), then [point your agent at the team's Gong](#point-your-agent-at-the-teams-gong) yourself.
* That person also needs to manage the Gumloop team's connectors, usually a team admin.

## Connect Gong to the team

**1. Open the team's connectors**

Under **Teams** in the left sidebar, select the team. In the team's menu, select **Customize**. The **Connectors** tab opens with the note "Anyone on this team can use these connectors."

**2. Add Gong**

Search for **Gong** ("Access call recordings and sales insights") and select its **+** button.

**3. Enter your Gong workspace name**

In **Add new account for Gong**, type your workspace name from your Gong URL. For example, if you open Gong at `us-12345.app.gong.io`, enter `us-12345`.

**4. Approve in Gong**

Sign in to Gong with the Technical Administrator account and approve the access.

![Default Team page with the team menu Home, Agents, Tasks, Triggers, Artifacts, Customize, Members, Insights, Settings, and Customize open on the Connectors tab with Discover, All, Connected, and Add Custom MCP](https://mintcdn.com/agenthub/SlXDvdNWn-AlNvzV/images/team_settings_credentials.png?fit=max\&auto=format\&n=SlXDvdNWn-AlNvzV\&q=85\&s=57494d9400ede58694f9362e0127d4e5)

A team connector only works in its own team. If several teams need Gong, connect it on each team's **Connectors** tab.

Don't see **+** next to Gong? Select **Request** instead. Your team admin gets the request and connects Gong with a Gong Technical Administrator account.

## Point your agent at the team's Gong

Each agent that uses Gong has to live in the team and use the team account.

**1. Put the agent in the team**

For a new agent, open the team from **Teams** in the left sidebar and select **Create Agent**. For an existing personal agent, open its **⋮** menu on the **Agents** page, select **Move to Team**, and pick the team.

**2. Add Gong to the agent**

Open the agent and go to the **Agent** tab. In the **Connectors** section, select **+ Add**, search for **Gong**, and select **Save**.

**3. Choose Use Team Default**

On the **Gong** row in the **Connectors** section, open the **⋮** menu and choose **Use Team Default** under **Account**. Gong then shows **Team** under its name.

**4. Save**

Select **Save**. Changing a team agent's account affects everyone on the team, so Gumloop asks you to confirm.

![Agent tab Connectors section with the Gong row showing Team, its menu open under Account with Use Personal Default, Use Team Default checked, Use Specific Accounts, and Remove](https://mintlify.s3.us-west-1.amazonaws.com/agenthub/images/help/gong-use-team-default.png)

To test it, ask the agent "List Gong calls from the last 7 days."

## Give Gong to people outside the team

**Use Team Default** only works for people on that team. To share Gong more widely, build a Gong agent on the team and make its Gong connector **Agent-owned**:

1. In the agent's Gong detail view, under **Credential and accounts**, select **Agent-owned** and pick the team's Gong account.
2. Select **Save**. The connector shows **Agent owned** under its name.
3. Share the agent. People can use it directly or call it from their own agents as a subagent.

![Gong Connector Details with Credential and accounts set to Agent-owned, Everyone uses the accounts you pick, and 1 account selected](https://mintlify.s3.us-west-1.amazonaws.com/agenthub/images/help/gong-agent-owned.png)

Everyone who can use the agent acts through that Gong account without getting the credential itself. In organizations, an admin has to allow agent-owned credentials for your role first. See [Connectors](https://docs.gumloop.com/core-concepts/credentials.md#agent-owned-credentials).

## FAQ

> [accordion] Gong is connected on the team, but my agent still fails
>
> Open the **⋮** menu on the agent's Gong row and check the account. If it shows **Use Personal Default**, it's trying your own Gong account. Choose **Use Team Default** and select **Save**.

> [accordion] I don't see Use Team Default
>
> The agent is in your personal space. Move it to the team with **Move to Team**, then open the Gong row's **⋮** menu again.

> [accordion] Gong is turned on for our role. Why isn't it connected?
>
> The **Connectors** setting on a custom role only controls whether people with that role can use Gong. Someone still has to connect a Gong account on the team's **Customize** > **Connectors** tab.

> [accordion] Can I move my personal Gong connection to the team?
>
> No. Connect Gong again from the team's **Connectors** tab with the Technical Administrator account.

> [accordion] Can everyone on the team see all our Gong calls?
>
> Yes. The connection reaches your company's Gong data, so anyone using it can read calls, transcripts, users, and scorecards across the company. Only connect Gong on teams whose members should see that data.

> [accordion] The team's Gong connection stopped working
>
> On the team's **Customize** > **Connectors** tab, open the Gong account's **⋮** menu and choose **Refresh**, or **Reauth** if it shows **Reauth needed**. Reconnecting your own personal account won't fix a team connection.

## Related

> [card] [Add team connectors](https://docs.gumloop.com/help/connectors/add-team-connectors.md)
>
> Connect a shared account for a team

> [card] [Use team connectors](https://docs.gumloop.com/help/connectors/use-team-connectors.md)
>
> Point an agent at the shared account